Privacy Policy for Pacific Horizon Media

Pacific Horizon Media is committed to protecting the privacy of individuals who visit our site or use our services. This privacy policy outlines how we collect, use, disclose, and protect the personal information we obtain through our online platform and services. We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Australian privacy legislation.

Information We Collect

We collect various types of information in connection with the services we provide. This may include:

• Personal Information: Information you provide directly to us, such as your name, contact details (like address, phone number, email address, although we will not use electronic contact details for privacy communication purposes as outlined below), and any other information you submit when using our contact forms, requesting services, or interacting with us.
• Payment Information: Details required to process payments for services, such as billing address. We do not store full payment card details ourselves; this is handled by secure third-party payment processors.
• Usage Data: Information about how you access and use our site or service, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Tracking Information: Data collected through cookies and similar technologies as described in the "Cookies and Tracking Technologies" section below.

How We Collect Information

We collect information through several methods:

• Directly from You: When you provide information to us through forms, emails, telephone calls, or other direct interactions with our personnel or through our online platform.
• Automatically: As you navigate through and interact with our site, certain information may be collected automatically using tracking technologies.

How We Use Your Information

We use the information we collect for various purposes:

• To Provide Services: To deliver and manage the services you request, including studio hire, production services, equipment rental, and other related activities.
• To Communicate with You: To respond to your inquiries, send service updates, and provide information related to your bookings or projects.
• For Internal Operations: To operate, maintain, and improve our site and services, including analyzing usage patterns, troubleshooting, and performing data analysis.
• To Process Transactions: To process your payments for services rendered.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• For Security: To detect, prevent, and address technical issues or fraudulent activity.

Sharing Your Information

We may share your personal information with third parties in specific circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such event and explain your choices regarding your information.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal information.
• Erasure: Request the deletion of your personal information under certain conditions.
• Restriction: Request the restriction of processing of your personal information under certain conditions.
• Object: Object to the processing of your personal information under certain conditions.
• Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience and analyze site usage. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Links to Third-Party Websites

Our site may contain links to third-party websites that are not operated by us. This privacy policy applies only to our site and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from individuals under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contacting Us About Privacy

If you have any questions or concerns about this privacy policy or our data practices, you may contact us in writing at:

Pacific Horizon Media
121 Foveaux Street
Suite 302, Level 3
Surry Hills, New South Wales, 2010
Australia